Thanks for visiting Sunset Crafting. If you have a question, a project idea, or feedback about our handmade pieces and patterns, the fastest way to get a personal reply is by email. Our small team reads every message and replies from our studio in coastal Oregon.
How to get in touch
- Email: hello@sunsetcrafting.com
What to include in your message
To help us respond clearly and quickly, please include a few details up front:
- Order number (if your message is about a purchase).
- Item name or pattern and a short description of the issue or request.
- Preferred outcome — exchange, repair, pattern clarification, wholesale inquiry, collaboration idea, etc.
- Any relevant photos embedded or attached to the email for product concerns.
Response time
We aim to reply to all emails within 48 business hours. During peak seasons and holiday sales, replies may take up to 5 business days. For order-related questions, include your order number and we’ll prioritize those messages.
Types of inquiries we welcome
- Order and shipping questions: status updates, tracking concerns, exchanges and returns.
- Product support: care instructions, sizing clarifications, pattern help and troubleshooting.
- Custom and commissioned work: requests for bespoke pieces, timeframes, and pricing.
- Wholesale and retail partnerships: inquiries from shops, pop-ups, or boutiques interested in carrying our line.
- Press and collaborations: media requests, photoshoots, influencer partnerships, and content collaborations.
- Feedback and suggestions: ideas that help us improve products and customer experience.
Expert care and transparency
Our founder and lead maker has over a decade of experience in textile arts and small-batch production. When you email, you’ll often hear back from someone directly involved with design or fulfillment, not a generic inbox. We treat every message with care and provide clear, honest answers about materials, timelines, and limitations.
If your inquiry is urgent, please note that email is the only channel we monitor; include “Urgent” in the subject line and relevant details at the top of your message so we can triage it quickly.